Well I finally bit the bullet and got High Speed Internet service from Verizon. The week has been a little frustrating in that there was bit of a snafu with when exactly the technician was going to be here for processing the service. Since Verizon never gave me a firm date, I wasn’t able to be home to let the technician come in and check my jacks when he turned it on Tuesday. I didn’t find out my service wasn’t working until after 6 PM that night. Then it was a matter of trying to figure out if the service issue was in the house or on their side of the wiring.
R came over and checked my lines yesterday and found that there was no battery (that the charge in the phone line that makes everything work) on the line. I ended up turning in a Repair ticket last night and I was really wondering if I made a mistake when it took 45 minutes to get to talk to a real live person. Verizon’s phone system sucks and it got caught in a circular loop at multiple times. By the time I finally was spoke to the gal in tech support, I was pretty close to saying the heck with it.
Once I got her to understand that 1) I wasn’t calling about my High Speed Internet, and 2) that I was very frustrated with how long it took to get ahold of a live person, and 3) I had no connection at all to my wiring outside, she hooked me up fairly quickly with the repair department and they were able to get a technician over here today.
I have to say that Leon the technician did a fantastic job getting everything taken care of. He was polite, courteous, and made sure all my issues were resolved. It turns out there was a bad port on my DSL connection and there was some sort of problem with how they had my phone line set up over in the central office. His supervisor is definitely going to get a letter from me commending Leon on his service.
Tonight has been spent trying to figure out the whole wireless connection aspect of this. I found myself frustrated earlier, but with a little digging through the manual, I was able to figure out how to get things set up on my modem so that I could connect wirelessly with my iTouch, work computer and printer. This wired/wireless thing is pretty sweet. I have one more free USB port on the computer since the printer is now networked in wirelessly. Now I just have to figure out how to get everything set up.



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